Meet Our Critical Power UPS Team
Meet Our Professional Team
Power Protection Field service Engineers
Critical Power UPS Field Service Engineers
USDC Power System FSEs are dedicated Power Protection Engineers with a minimum of 2 years degree in Electrical Engineering and minimum 10 years’ experience in UPS equipment and power protection solutions. They do maintenance and installation of UPS equipment, conduct inspections, battery installation, and emergency services, troubleshoot UPS systems and provide technical support, and emergency 24/7 calls for your critical power equipment. With a passion for ensuring uninterrupted power supply, our FSEs are committed to providing the best service and expertise to our clients with 100% job successful rate.
UPS Experts Account managers
Your Critical Power UPS Account Managers
We assign your Critical Power UPS, Account Managers with a bachelor’s degree in business management and minimum of 5 years of experience in customer service management. They are responsible for managing and overseeing the customer service operations for Critical Power UPS maintenance service. This includes handling inbound service calls, ensuring efficient case management, follow up on service calls to ensure timely resolution of customer issues, oversee the service coordinators to ensure efficient scheduling and deployment of service resources, collaborate with the technical support team, ensure maintenance planning and execution for UPS systems, including inspection, analysis, and testing.
Warehouise and inventory specialists
Warehouse and Inventory Management Specialists
Your Uninterrupted Power Supply (UPS) warehouse inventory specialist duties typically involve responsibilities that ensure the accuracy and efficiency of UPS inventory within the warehouse. Your Inventory Specialists are proficient in using Warehouse Management Systems (WMS). Their role includes overseeing inventory, performing inventory audits, managing UPS and UPS equipment, parts shipping and deliveries. They also act as a liaison to purchasing regarding purchase orders and delivery timetables.
Our Inventory Manages are professional in providing urgent support and maintenance for UPS systems. With a focus on swift response times and efficient problem-solving, they ensure that our clients receive the highest level of care during critical situations, guaranteeing seamless power continuity.
TEST AND Maintenance ENGINEERS
UPS Test Engineers
Our UPS Test Engineers with a bachelor’s degree in engineering or computer science, possesses a wealth of expertise in Testing, Troubleshooting and maintaining UPS equipment, and Battery. Their role typically involves responsibilities such as designing and implementing tests to ensure the quality and functionality of UPS systems. They are proficient in various testing tools and software, understanding of electrical systems, and familiarity with UPS technology. They also have strong problem-solving abilities to diagnose issues and assess the performance of UPS systems.
With a proactive approach, they support our FSEs on sites and they ensure that our clients power protection systems are always operating at peak performance, providing them with the confidence of uninterrupted power supply.
